Forbes

Five Lessons From United Airlines About Handling A Customer Experience Gone Bad by Stan Phelps | Link to original source (88K) Unless you live under a rock, you are most likely aware of United Airlines most recent misstep. A passenger who had boarded a plane was involuntarily bumped, asked to leave his seat and then was forcibly removed. Refer to a CNN report on Flight #3411.Read the full article

United Breaks Guitars

You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http://www.gripevine.com to plant your Gripe & get results. There is now a video response: http://www.youtube.com/watch?v=T_X-Qoh__mw Full Story: http://www.davecarrollmusic.com/story/united-breaks-guitars - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.


New video shows United passenger bleeding after incident

CNN's Don Lemon spoke with a passenger who interacted with the man who was forcibly removed from a United Airlines flight before the incident and revealed new video from when the man ran back onto the flight.


United Breaks Guitars 4? - Dave Carroll Responds to Customer Service incident on United Flight 3411

Over the past few days, I have received several emails and requests via social media to write a song in response to the Customer Service incident on United Airlines, involving passenger Dr David Dao, who was forcefully removed from United Airlines Flight 3411 on Sunday April 9th. This is my response... United Breaks Guitars 3 https://www.youtube.com/watch?v=P45E0uGVyeg United Breaks Guitars 2 https://www.youtube.com/watch?v=h-UoERHaSQg United Breaks Guitars https://www.youtube.com/watch?v=5YGc4zOqozo Follow Dave Carroll on: Twitter: http://twitter.com/DaveCarroll Facebook: https://www.facebook.com/DaveCarrollMusic LinkedIn: https://www.linkedin.com/in/davecarrollmusic Contact Dave: Email: dave@davecarrollmusic.com Web: davecarrollmusic.com Visit UnitedBreaksGuitars.com for case studies and highlights from Dave's speaking tour.



  • United Airlines CEO has finally apologized

    businessinsider.com - 24 readers - "I deeply apologize to the customer forcibly removed and to all the customers aboard," CEO Oscar Munoz said. "No one should ever be mistreated this way."